1.1 These Terms and Conditions (Terms) govern your access to and use of the website located at www.cosmedicomply.com.au (Website), which is owned and operated by Nastjalutietla Pty Ltd (ABN 97 698 216 616) (we, us, or our).
1.2 We provide “cosmetic medicine services”, “general practice telehealth consultations”, “intravenous therapy services”, “medicinal cannabis consultations”, “peptide therapy consultations” from our premises located at [INSERT PRACTICE ADDRESS(ES)] and, where applicable, via telehealth consultations.
1.3 By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy available at https://www.cosmedicomply.com.au/privacy-policy/. If you do not agree to these Terms, you must not access or use our Website.
1.4 We reserve the right to modify these Terms at any time. Any modifications will be effective immediately upon posting to the Website. Your continued use of the Website following the posting of modified Terms constitutes your acceptance of those modifications.
1.5 These Terms were last updated on 10/03/2026.
2.1 In these Terms, unless the context otherwise requires:
Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Content means all text, graphics, images, audio, video, software, data compilations, and any other form of information capable of being stored in a computer that appears on, or forms part of, our Website.
Health Service means a service provided by a registered health practitioner for the purpose of assessing, maintaining, or improving a person’s health, including therapeutic and diagnostic services.
Personal Information has the meaning given to that term in the Privacy Act 1988 (Cth).
Registered Health Practitioner means a health practitioner registered under the Health Practitioner Regulation National Law as in force in each state and territory of Australia.
Services means the Health Services and any other services we provide, as described on the Website.
User, you, or your means any person who accesses or uses our Website.
3.1 You must be at least 18 years of age to use this Website. If you are under 18 years of age, you may only use this Website with the involvement and consent of a parent or legal guardian.
3.2 You are responsible for ensuring that your access to this Website and any Services is lawful in the jurisdiction from which you access the Website.
3.3 We reserve the right to restrict, suspend, or terminate your access to the Website at any time, without notice, for any reason, including if we reasonably believe you have breached these Terms.
4.1 The Content on this Website is provided for general information purposes only. It is not intended to be, and should not be relied upon as, a substitute for professional medical advice, diagnosis, or treatment.
4.2 The Content does not constitute medical advice and is not intended to create a practitioner-patient relationship between you and any Registered Health Practitioner associated with us.
4.3 You should always seek the advice of a qualified health practitioner with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website.
4.4 If you think you may have a medical emergency, call your doctor, emergency services on 000, or go to the nearest hospital emergency department immediately.
4.5 We do not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Website. Reliance on any Content provided on this Website is solely at your own risk.
5.1 All Health Services provided by us are delivered by or under the supervision of Registered Health Practitioners. Details of our practitioners’ registration can be verified on the Australian Health Practitioner Regulation Agency (AHPRA) website at www.ahpra.gov.au.
5.2 Our principal practitioner(s) is/are: [INSERT NAME(S), QUALIFICATIONS, AND AHPRA REGISTRATION NUMBER(S)]
6.1 Appointments may be booked through our Website, subject to availability. Booking an appointment does not guarantee that you will receive particular Services, which will be determined following consultation with a Registered Health Practitioner.
6.2 By making a booking, you agree to provide accurate and complete information about yourself and your health as requested.
6.3 We require a minimum of [INSERT NOTICE PERIOD, e.g., “24 hours” or “48 hours”] notice for cancellation or rescheduling of appointments. Failure to provide adequate notice may result in a cancellation fee of [INSERT AMOUNT OR PERCENTAGE, e.g., “$50” or “50% of the consultation fee”].
6.4 We reserve the right to cancel or reschedule appointments at any time. We will use reasonable endeavours to provide you with as much notice as possible if we need to cancel or reschedule your appointment.
7.1 We may offer consultations via telehealth (video or telephone) where clinically appropriate and in accordance with applicable laws and professional standards.
7.2 By using our telehealth Services, you acknowledge and agree that:
(a) telehealth consultations may not be appropriate for all medical conditions and our practitioners retain discretion to require an in-person consultation where clinically indicated;
(b) you are responsible for ensuring you have appropriate technology and a stable internet connection to participate in video consultations;
(c) you are located in [INSERT APPLICABLE JURISDICTIONS, e.g., “Australia”] at the time of the consultation;
(d) telehealth consultations carry inherent limitations, including the inability to perform physical examinations, and that diagnosis and treatment recommendations may be affected by these limitations;
(e) you consent to the use of the telehealth platform and any associated recording or storage of consultation data in accordance with our Privacy Policy; and
(f) you will ensure privacy at your end of the consultation by being in a private location where you can speak freely about your health.
7.3 Prescriptions issued following a telehealth consultation will be [INSERT METHOD, e.g., “sent electronically to your nominated pharmacy via electronic prescription”].
8.1 We provide cosmetic medical services including “anti-wrinkle injections, dermal fillers, laser treatments, skin rejuvenation procedures”.
8.2 All cosmetic procedures are performed by or under the direct supervision of a Registered Health Practitioner with appropriate qualifications and training.
8.3 Prior to undergoing any cosmetic procedure, you will be required to:
(a) attend a consultation with a Registered Health Practitioner;
(b) complete a medical history questionnaire and disclose all relevant health information;
(c) observe a cooling-off period of at least [INSERT PERIOD, typically 7 days for major cosmetic procedures in some jurisdictions] between the initial consultation and the procedure, where required by law or where we consider it appropriate; and
(d) provide written informed consent after receiving information about the procedure, risks, alternatives, and expected outcomes.
8.4 We do not guarantee any particular outcome from cosmetic procedures. Results vary between individuals based on factors including skin type, age, health status, and lifestyle factors.
8.5 In accordance with AHPRA advertising guidelines and TGA requirements, we do not publish patient reviews, testimonials, or before and after images that could be considered testimonial evidence of outcomes.
9.1 We provide consultations and, where clinically appropriate, facilitate access to medicinal cannabis products through lawful channels in accordance with the Therapeutic Goods Act 1989 (Cth) and relevant state and territory legislation.
9.2 You acknowledge and agree that:
(a) medicinal cannabis is not suitable for all patients or conditions, and eligibility will be assessed on an individual basis by a Registered Health Practitioner;
(b) access to medicinal cannabis products requires approval through the Therapeutic Goods Administration (TGA) Special Access Scheme, Authorised Prescriber scheme, or clinical trials, as applicable;
(c) there may be delays in obtaining approvals or products, and we do not guarantee access to any particular product or formulation;
(d) medicinal cannabis may impair your ability to drive or operate machinery, and you are responsible for complying with all road safety laws in your state or territory;
(e) you will not share, transfer, or on-sell any medicinal cannabis products prescribed to you; and
(f) you consent to the disclosure of your Personal Information to the TGA and other regulatory bodies as required for approval applications.
9.3 Fees for consultations and any associated approval applications will be advised prior to your appointment. [INSERT FEE STRUCTURE OR REFERENCE TO FEE SCHEDULE]
10.1 We provide consultations and, where clinically appropriate, prescribe peptide therapies in accordance with applicable laws, including the Therapeutic Goods Act 1989 (Cth) and state and territory poisons legislation.
10.2 You acknowledge and agree that:
(a) peptide therapies are prescription-only medicines and will only be prescribed following a thorough medical assessment by a Registered Health Practitioner;
(b) some peptides may require TGA approval through the Special Access Scheme, and access is not guaranteed;
(c) peptide therapy carries risks and potential side effects, which will be discussed with you during your consultation;
(d) you will use peptides only as directed by your prescribing practitioner and will not share, transfer, or on-sell any products;
(e) you will attend follow-up appointments as recommended to monitor your response to therapy; and
(f) we do not make any claims regarding the efficacy of peptide therapies beyond those approved by the TGA.
11.1 We provide intravenous (IV) infusion therapy services, including [INSERT SERVICES, e.g., “vitamin infusions, hydration therapy, NAD+ infusions”].
11.2 IV therapy services are provided by or under the supervision of a Registered Health Practitioner and administered by appropriately qualified clinical staff.
11.3 You acknowledge and agree that:
(a) IV therapy is a medical procedure that carries inherent risks, including but not limited to infection, bruising, allergic reactions, and complications at the injection site;
(b) you will disclose all relevant medical history, allergies, and current medications prior to receiving IV therapy;
(c) you may be required to complete a health screening questionnaire and, in some cases, blood tests prior to receiving certain IV therapies;
(d) IV therapy is not a substitute for a balanced diet, proper hydration, or treatment of underlying medical conditions; and
(e) individual responses to IV therapy vary, and we do not guarantee any particular outcome or benefit.
12.1 We may offer products for sale through our Website, including [INSERT PRODUCT TYPES, e.g., “skincare products, nutritional supplements, medical devices”].
12.2 All prices displayed on the Website are in Australian dollars and are inclusive of GST (unless otherwise stated). We reserve the right to change prices at any time without notice, provided that any price change will not affect orders that have already been accepted by us.
12.3 By placing an order, you are making an offer to purchase the products. We may accept or reject your order at our discretion. An order is not accepted until we send you an order confirmation.
12.4 We will deliver products to the delivery address specified in your order. Delivery timeframes are estimates only and are not guaranteed. Risk of loss or damage to products passes to you upon delivery.
12.5 Consumer Guarantees: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
12.6 To request a refund or return, please contact us at info@www.cosmedicomply.com.au within [INSERT TIMEFRAME, e.g., “30 days”] of receipt of the product, providing proof of purchase and details of the issue.
13.1 Fees for our Services are as set out on our Website or as otherwise communicated to you prior to your appointment. Fees are subject to change without notice, but any change will not affect appointments already booked.
13.2 Payment is required [INSERT PAYMENT TERMS, e.g., “at the time of booking”, “at the time of the appointment”, “within 7 days of invoice”].
13.3 We accept the following payment methods: [INSERT PAYMENT METHODS, e.g., “credit card (Visa, Mastercard, American Express), EFTPOS, direct bank transfer, Afterpay”].
13.4 Some of our Services may be eligible for a Medicare rebate or private health insurance rebate. We recommend you check your eligibility with Medicare or your health fund prior to your appointment. We [do/do not] offer bulk-billing.
14.1 All Content on this Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is our property or the property of our content suppliers and is protected by Australian and international copyright, trade mark, and other intellectual property laws.
14.2 You may view, download, and print Content from this Website for your personal, non-commercial use only, provided that you:
(a) do not modify the Content;
(b) do not use the Content in a manner that suggests any association with or endorsement by us; and
(c) include all copyright and other proprietary notices contained in the Content.
14.3 You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any Content on our Website except as expressly permitted by these Terms, without our prior written consent.
14.4 Our name, logo, and all related names, logos, product and service names, designs, and slogans are our trade marks or the trade marks of our affiliates or licensors. You must not use such marks without our prior written permission.
15.1 You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Website by, any third party.
15.2 You must not:
(a) use the Website in any way that breaches any applicable local, state, national, or international law or regulation;
(b) use the Website to transmit or procure the sending of any unsolicited or unauthorised advertising or promotional material;
(c) knowingly transmit any data or send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
(d) attempt to gain unauthorised access to the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website;
(e) attack the Website via a denial-of-service attack or a distributed denial-of-service attack;
(f) use data collected from the Website to contact individuals, companies, or other persons or entities;
(g) impersonate or attempt to impersonate us, our employees, another user, or any other person or entity; or
(h) engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Website.
16.1 The Website may contain links to third-party websites, applications, or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
16.2 The inclusion of any link does not imply endorsement, approval, or recommendation by us of the linked website or any association with its operators.
16.3 You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, or services available on or through any third-party websites or services.
17.1 We collect, use, and disclose your Personal Information in accordance with our Privacy Policy, which is available at https://www.cosmedicomply.com.au/privacy-policy/.
17.2 By using the Website and providing Personal Information to us, you consent to the collection, use, and disclosure of your Personal Information in accordance with our Privacy Policy.
17.3 We may use cookies and similar tracking technologies to collect information about your use of the Website. For more information, please refer to our Privacy Policy.
17.4 We use [INSERT ANALYTICS TOOLS, e.g., “Google Analytics”] to collect information about how visitors use our Website. This information is used to compile reports and help us improve the Website. The information collected is anonymous.
18.1 To the maximum extent permitted by law, the Website and all Content are provided on an “as is” and “as available” basis, without any warranties of any kind, whether express, implied, or statutory.
18.2 We do not warrant that:
(a) the Website will be available at all times or that access will be uninterrupted;
(b) the Website will be secure or free from errors, viruses, or other harmful components;
(c) any defects in the Website will be corrected; or
(d) the Content on the Website is accurate, complete, or current.
18.3 Any reliance you place on the Content is strictly at your own risk.
19.1 Subject to clause 19.2, to the maximum extent permitted by law:
(a) we exclude all liability for any loss or damage (including direct, indirect, special, consequential, or punitive damages, loss of profits, loss of revenue, loss of data, or loss of opportunity) arising out of or in connection with your use of, or inability to use, the Website or any Content, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, even if we have been advised of the possibility of such damages; and
(b) our total liability to you for all claims arising out of or in connection with these Terms or the Website is limited to the amount of fees (if any) paid by you to us in the twelve (12) months preceding the claim.
19.2 Nothing in these Terms excludes, restricts, or modifies any guarantee, warranty, term, condition, right, or remedy implied or imposed by any statute, including the Australian Consumer Law, which cannot lawfully be excluded or limited (Non-Excludable Rights). To the extent that any Non-Excludable Right applies, our liability is limited to the maximum extent permitted by law, including (at our option) the resupply of the Services or payment of the cost of having the Services supplied again.
20.1 You agree to indemnify, defend, and hold harmless us, our officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable legal fees, resulting from:
(a) any breach by you of these Terms;
(b) your use of the Website;
(c) any User Content you submit, post, or transmit through the Website; or
(d) your violation of any law or the rights of any third party.
21.1 We may terminate or suspend your access to the Website immediately, without prior notice or liability, for any reason whatsoever, including if you breach any provision of these Terms.
21.2 Upon termination, your right to use the Website will immediately cease.
21.3 All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, intellectual property provisions, warranty disclaimers, limitation of liability, and indemnification.
22.1 These Terms are governed by and construed in accordance with the laws of [INSERT STATE/TERRITORY, e.g., “New South Wales”, “Victoria”, “Queensland”], Australia, without regard to its conflict of law principles.
22.2 You agree to submit to the exclusive jurisdiction of the courts of [INSERT STATE/TERRITORY] and any courts competent to hear appeals from those courts in respect of any proceedings arising out of or in connection with these Terms.
23.1 If a dispute arises out of or in connection with these Terms, or the breach, termination, validity, or subject matter thereof (Dispute), either party may give notice to the other party specifying the nature of the Dispute and requiring a meeting between the parties to attempt to resolve the Dispute.
23.2 If the Dispute is not resolved within [INSERT PERIOD, e.g., “14 days”] of the notice being given, either party may refer the Dispute to mediation administered by [INSERT MEDIATION BODY, e.g., “the Resolution Institute”] in accordance with its mediation rules.
23.3 If the Dispute is not resolved within [INSERT PERIOD, e.g., “28 days”] of referral to mediation (or such longer period as agreed by the parties), either party may commence legal proceedings.
23.4 Nothing in this clause prevents either party from seeking urgent interlocutory relief from a court of competent jurisdiction.
24.1 Entire Agreement: These Terms, together with our Privacy Policy and any other documents expressly incorporated by reference, constitute the entire agreement between you and us regarding the use of the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.
24.2 Waiver: No failure or delay by us to exercise any right or remedy provided under these Terms or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
24.3 Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions.
24.4 Assignment: We may assign, transfer, or subcontract any or all of our rights and obligations under these Terms to any third party at our discretion. You may not assign, transfer, or subcontract any of your rights or obligations under these Terms without our prior written consent.
24.5 Third-Party Rights: These Terms do not confer any rights on any person or party (other than the parties to these Terms) pursuant to the Property Law Act 1974 (Qld) or equivalent legislation in any other state or territory, or otherwise.
24.6 No Agency: Nothing in these Terms shall create or be deemed to create a partnership, joint venture, or relationship of employer and employee or principal and agent between you and us.
25.1 If you have any questions about these Terms or the Website, please contact us at:
CosmediComply
Address: Sydney, Australia
Email: info@www.cosmedicomply.com.au
Telephone: 1800 943 997
By [using this Website / creating an account / booking an appointment / making a purchase], you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.
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