Original price was: $ 12 ,311.00.$ 1 ,995.00Current price is: $ 1 ,995.00.
The full operational documentation library for healthcare clinics. Seventy-four templates spanning every compliance area — website and digital, patient onboarding, clinical governance, employment, privacy, marketing, commercial agreements, workplace safety, and specialist add-on packs for telehealth, cannabis, and IV infusion.
• Complete website, digital, and patient onboarding documentation
• Full clinical governance framework including incident, complaints, and audit
• Employment suite covering agreements, onboarding, and performance management
• Privacy and health records governance with data breach response
• Marketing compliance across AHPRA, TGA, social media, and paid advertising
• Specialist packs for telehealth, medicinal cannabis, and IV infusion clinics
Clinic owners and practice managers seeking a single, comprehensive compliance documentation suite covering every operational area of an Australian healthcare clinic.
Use when launching a new clinic from scratch, consolidating documentation across an existing practice, preparing for a full compliance audit, or standardising operations across a clinic group.
Point-in-time document bundle at date of purchase. Customise each template for your jurisdiction, services, and clinical context before use. Not legal advice. Membership tier includes ongoing updates as regulations change.
<p>Protect your clinic from online liability. A healthcare-specific set of website terms that keeps you covered every time a patient visits your site, books online, or interacts with your content. Built for AHPRA-regulated businesses from the ground up.</p>
<p>Every clinic with a website needs one, and a generic template will not cut it. This privacy policy is written specifically for healthcare, covering health information handling obligations that standard policies miss entirely.</p>
<p>A quick win for website compliance. Covers your analytics, marketing pixels, and tracking technologies so patients know exactly what data your site collects when they visit.</p>
<p>Stop your website content being treated as medical advice. This disclaimer sets clear boundaries between general health information and a clinical consultation, protecting you from liability.</p>
<p>Set the rules before patients book. Covers deposits, cancellations, no-shows, and late arrivals so your front desk is not chasing awkward conversations without a policy to back them up.</p>
<p>A simple, professional statement confirming your website is designed to be accessible. Shows patients with disabilities that your clinic takes inclusion seriously.</p>
<p>If your patients log in to view records, book appointments, or message your clinic online, you need terms governing that access. This template covers security, conduct, and data handling for portal users.</p>
<p>First impressions matter. A clean, professional registration form that captures everything you need from new patients before their first appointment, without asking them to fill out a novel.</p>
A thorough health questionnaire for GP and telehealth patients that captures medical history, medications, and lifestyle factors. Structured so nothing clinically relevant slips through the cracks.
Tailored for cosmetic patients. Goes beyond standard medical history to capture skin conditions, previous treatments, aesthetic goals, and the specific contraindications that matter for your modalities.
<p>The foundation of every patient interaction. A robust informed consent form that confirms the patient understands what you are proposing, the risks involved, and their right to change their mind.</p>
No surprises at the front desk. This form ensures patients understand their out-of-pocket costs, Medicare gaps, and payment expectations before treatment starts. Reduces billing disputes and protects your revenue.
<p>Essential for any clinic taking clinical photos. Gets proper written permission, spells out how images will be used, and gives patients control over whether their photos are used for marketing.</p>
Treatment-specific consent for dermal fillers and anti-wrinkle injections. Covers the risks your patients actually need to understand, from bruising to vascular occlusion, in language they can follow.
<p>Consent form for IPL, HIFU, radiofrequency, and laser treatments. Addresses the device-specific risks that a general consent form does not touch, from burns to pigmentation changes.</p>
<p>A consent form designed for microneedling procedures, covering infection risk, TGA device requirements, and realistic expectations about results and downtime.</p>
Covers the specific risks of chemical peels at varying depths. Patients understand what their skin will look like during healing, when to worry, and what to avoid afterwards.
<p>Prescribing outside the label? This consent form explains what off-label means, why you are recommending it, and what the patient should know. Protects you and builds trust with your patient.</p>
Treating a patient under 18? This form ensures you have proper authorisation from a parent or guardian before proceeding, with all the safeguards a minor consent process requires.
A simple but critical form confirming the patient has had the mandatory cooling-off period before a cosmetic procedure. Required in several states and a smart safeguard in all of them.
<p>Draw clear lines around who can do what in your clinic. This policy defines practitioner boundaries so your team operates safely, and you have documentation if anyone questions it.</p>
<p>When something goes wrong, your team needs to know exactly what to do. This policy gives them a clear process for reporting incidents and near misses before they become bigger problems.</p>
<p>The companion to your Incident Reporting Policy. A standardised form that captures every detail when an incident or near miss occurs, so nothing gets lost between the event and the investigation.</p>
<p>Turn patient complaints into a structured process instead of a crisis. This policy covers how your clinic receives, investigates, and resolves complaints, including when you need to notify the regulator.</p>
A simple tracking log for all patient complaints. Helps you spot patterns, demonstrate continuous improvement, and show regulators you take complaints seriously.
When a patient collapses in your treatment room, your team cannot be flipping through a manual. This plan gives clear, step-by-step instructions for managing medical emergencies in a clinic setting.
<p>The backbone of a well-run clinic. This framework ties together all your clinical policies, quality processes, and safety systems into one cohesive structure that your team can actually follow.</p>
The single most important policy for cosmetic clinics using nurses. Defines exactly which procedures can be delegated, the level of supervision required, and what the supervising doctor must do. Get this wrong and you risk your registration.
When things go wrong, patients deserve honesty. This policy gives your team a structured process for open disclosure conversations, based on the national framework, so the conversation is handled with care.
Prove your clinic delivers quality care with a structured self-audit process. Covers peer review, chart audits, and prescribing reviews so you catch problems before a regulator does.
Know exactly who is working in your clinic and whether they should be. This policy gives you a process for verifying qualifications, insurance, and registration before a practitioner sees their first patient.
Your clinic's infection control playbook. Covers hand hygiene, PPE, surface cleaning, and exposure response, aligned to RACGP and NHMRC standards. A non-negotiable for any clinic performing procedures.
If your clinic uses reusable instruments, you need documented sterilisation procedures that meet Australian Standards. This policy covers every step from cleaning to storage.
Protect your temperature-sensitive stock. Whether you store vaccines or medicinal cannabis, this policy ensures your cold chain is documented, monitored, and defensible if anything goes wrong.
Make sure critical patient information does not get lost between practitioners, shifts, or referrals. A structured handover process that reduces risk and keeps continuity of care intact.
If your clinic prescribes controlled or restricted medications, you need a policy covering storage, record-keeping, and SafeScript obligations. This one is built for the regulatory reality of S4 and S8 prescribing.
Manage your clinic's medication use with a proper governance framework. Covers formulary decisions, adverse drug reaction reporting, and how new medications get approved for use in your practice.
When a complication happens, your team needs a protocol, not a panic. Step-by-step clinical response plans for vascular occlusion, infection, and filler migration designed for cosmetic clinic settings.
<p>Bring practitioners into your clinic without the overhead of full-time employment. This agreement is structured specifically for healthcare contractors, with sham contracting safeguards built in so your arrangement holds up to scrutiny.</p>
<p>Protect your patient information and business secrets. This agreement ensures staff and contractors cannot share confidential information during or after their time with your clinic.</p>
<p>Hire with clarity. A ready-to-customise job description for clinical roles that covers qualifications, scope, AHPRA requirements, and reporting lines. Set expectations before day one.</p>
<p>Get new clinical staff up to speed safely and consistently. This checklist makes sure every policy, system, and safety procedure is covered before they see their first patient.</p>
A proper employment contract for your full-time clinical team. Reflects the relevant Health Award, includes AHPRA-specific obligations, and covers the terms that matter in a healthcare workplace.
Part-time staff deserve a contract that reflects their actual arrangement. This agreement covers guaranteed minimum hours, pro-rata entitlements, and the AHPRA obligations that apply regardless of hours worked.
Casual staff are flexible, but the law around casual employment is not. This agreement covers casual loading, minimum engagement, and the conversion rights your staff are entitled to after 12 months.
Protect your patient base when a practitioner leaves. A carefully structured restraint clause with cascading provisions designed to be reasonable and enforceable in a healthcare context.
Move beyond informal catch-ups. A structured review template that covers clinical quality, professional development, and governance participation so your team knows where they stand.
Everything you need to verify and onboard a new practitioner properly. AHPRA checks, insurance verification, credentialing, and orientation in one pack. Never wonder if you missed a step.
<p>A professional printed notice for your waiting room that tells patients how you handle their information. Simple, visible, and required under the Australian Privacy Principles.</p>
<p>The short notice you give patients at the moment you collect their information, explaining why you need it. Quick for staff to hand out, keeps you compliant with the Privacy Act.</p>
<p>Know exactly how long you must keep patient records and how to destroy them safely when the time comes. Covers the state-specific rules that trip up clinics across the country.</p>
If patient data is lost, stolen, or accidentally shared, you need a plan that kicks in immediately. This template covers containment, risk assessment, and when you must notify the Privacy Commissioner.
<p>Patients have a right to their records. Give them a clean, professional form to request access, and give your admin team a consistent process for handling those requests.</p>
When a solicitor, insurer, or another provider asks for your patient's records, this form makes sure you have proper written authorisation from the patient before anything is released.
Lock down your clinic's digital environment. Covers passwords, encryption, device security, and remote access rules, aligned to RACGP standards. The first thing a cyber insurer will ask for.
Using AI tools, clinical decision support, or digital health apps in your clinic? This policy sets the ground rules so your team uses these tools responsibly, with AHPRA guidance built in.
<p>Run this checklist across your website, social media, and print materials before AHPRA does. A practical self-audit tool that flags the most common advertising breaches before they become complaints.</p>
<p>Your team is one Instagram post away from an AHPRA complaint. This policy sets clear rules about what can and cannot be shared on social media when representing your clinic.</p>
<p>Rate the compliance risk of every piece of marketing before you hit publish. A simple scoring tool that helps your team know what is safe, what needs review, and what should never go out the door.</p>
Advertising skincare, supplements, devices, or cannabis? The TGA has its own set of advertising rules on top of AHPRA. This checklist keeps your therapeutic goods advertising compliant.
A fast, practical checklist your team runs through before publishing any social media post. Takes two minutes and prevents the complaints that take months to resolve.
Before-and-after photos sell results, but AHPRA has strict rules about how they can be used. This policy covers collection, consent, and compliant usage so your photos work for you, not against you.
Running Google Ads or paid social for a healthcare clinic is a compliance minefield. This guide covers keyword restrictions, ad copy rules, and landing page requirements so your campaigns stay live.
Send marketing emails to patients without breaching the Spam Act or AHPRA advertising rules. Covers consent, unsubscribe requirements, and what you can and cannot say in a clinic newsletter.
Websites drift out of compliance faster than most clinic owners realise. This annual review checklist goes page by page to catch outdated claims, missing disclaimers, and stale content.
AHPRA prohibits testimonials in healthcare advertising, but patients leave Google reviews every day. This policy helps your team navigate the gap between what patients post and what you can use.
<p>Your overarching workplace safety policy, written for clinical environments. Covers the hazards that standard WHS templates miss entirely: sharps, chemical exposure, patient handling, and infection risk.</p>
<p>Needlestick injuries happen. When they do, your team needs to know the exact steps: immediate first aid, PEP assessment, blood testing, and follow-up. This protocol puts the process on one page.</p>
<p>Clinical waste is not the same as regular waste, and getting the segregation wrong is a compliance risk. This policy covers sharps, pharmaceuticals, and contaminated materials from bin to contractor.</p>
<p>A fire evacuation plan built for clinical settings, where patients may have limited mobility and treatment rooms may contain flammable materials. Covers warden roles, routes, and drill schedules.</p>
<p>Using lasers, IPL, or other radiation-emitting devices? This policy covers the licensing, safety officer requirements, protective equipment, and treatment room standards your clinic needs to comply with.</p>
<p>An annual proforma that walks you through your infection control risks, identifies gaps, and creates an action plan. The kind of document an accreditor loves to see.</p>
<p>Track servicing, calibration, and maintenance for every medical device in your clinic. Required by the TGA and the first thing an inspector checks when something goes wrong with a device.</p>
<p>Every hazardous chemical in your clinic needs to be registered with its Safety Data Sheet accessible. This template keeps your register current and your GHS obligations met.</p>
<p>Practitioners working alone in the clinic or providing after-hours care face risks that standard WHS policies do not address. This policy covers check-in procedures, duress systems, and patient screening.</p>
Compliance and governance support grounded in the realities of Australian cosmetic practice.
Access the complete notarial fee schedule, including service breakdowns, pricing, and disbursements. We’ll send the PDF directly to your inbox.
