Complaints Handling Policy

$ 179.00

Tax included.

Description

Turn patient complaints into a structured process instead of a crisis. This policy covers how your clinic receives, investigates, and resolves complaints, including when you need to notify the regulator.

  • How complaints are received and recorded
  • Acknowledgement and response timeframes
  • Investigation and resolution steps
  • Escalation and regulator notification
  • Record-keeping under the Complaints Register
  • Roles and responsibilities section
  • Plus the escalation and regulator-notification provisions

All clinics, particularly those operating in NSW (HCCC), QLD (OHO), and other states with health complaints commissioners.

Required under most clinical governance frameworks. Use at clinic launch and review whenever a complaint surfaces structural issues.

Point-in-time document at date of purchase. Customise for your jurisdiction, services, and clinical context before use. Not legal advice. Membership tier includes ongoing updates as regulations change.

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Built for confident clinics

Compliance and governance support grounded in the realities of Australian cosmetic practice.

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